Provide us with high-quality close-up and overview photos of the component so we can see the damage and the overall part. Please ensure you take as many pictures as possible from different angles. If the damage goes through the part then we’ll need to see the rear also. Once you have all your pictures, you can email them to us at matt@spirecycles.co.uk. If there is a lot or the files are too big then your best solution is to put them all into a folder, zip / archive them and send them to our WeTransfer Account When you send the photos, it would be great to include as much information about the component as possible, and it is useful to know how the damage occurred. Once we have all of the above, we will look over all the information provided and then come back to you with costings and timescales involved. Please try to be as accurate as possible with the pictures and the information provided, as if we don’t get all the facts prior to the part arriving, it may be that extra time and materials may be required which will increase the costs. For some of the more serious damaged parts it may be that we can’t offer any quote or timings until we have physically seen the item. There is also the possibility that the cost of repair is not financially feasible but we will certainly try to cater as best as we can.